You can view your order invoice by logging into your account on our webshop. Your tracking details will be added to your fulfilment confirmation email once it has been shipped, and the courier will send your tracking details to the email address provided on your order.

APC
You can track your order either on APC website. If you have included a mobile number on your order, you will also receive an email with your tracking details and a time window when you should be expecting your delivery.

UPS
UPS will send you an email with your tracking details.
You can track your order with UPS in the link here or track and manage your delivery preferences on their UPS My Choice Mobile App

If you were not there when delivery was attempted, your parcel will be left at your nearest UPS Access Point for 7 days. Please see the link here to track its pick-up location

In order to collect your parcel from the UPS Access Point, you will need Government issued photo identification and the name must match the name on the shipping label.

If your parcel hasn’t been collected after 7 days, UPS will return it to us. We can ship it back out to you for an additional charge of £4.99.

To ensure your order reaches you in the best possible shape, your order may be split across 2 or more boxes if it contains a variety of different sized items.

We use 100% recyclable and biodegradable packaging materials to limit damages in transit. We use plant based void filling pellets & Hexcel wrap to protect your order.

The hexcel wrap and cardboard boxes can be recycled through household and retail paper bins in the UK.

The plant based void filling pellets are recommended to be recycled through composting, either at home or council waste, where it is recycled into food grade fertiliser for farming or into electricity at an anaerobic digestion plant to power homes and local communities.

Our delivery boxes are ergonomically designed to fit a wide range of containers. We use the following boxes:

24 x 440ml Can Box
12 x 440ml Can Box
12 x 375ml Bottle Box
6 x 750ml Bottle Box

You can contact us between 9am - 4pm, Monday to Friday.

Email: shop@cloudwaterbrew.co

Please note that public holidays will affect your shipping times and our customer services.

UK Bank Holidays 2023

Monday, 2 January - New Year's Day
Friday, 7 April - Good Friday
Monday, 10 April - Easter Monday
Monday, 1 May - Early May Bank Holiday
Monday, 8 May - Bank Holiday for the coronation of King Charles III
Monday, 29 May - Spring Bank Holiday
Monday, 28 August - Summer Bank Holiday
Monday, 25 December - Christmas Day
Tuesday, 26 December - Boxing Day

As all orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We are looking into options how to reduce these costs for international customers, but cannot offer refunds for UK VAT at this stage, unfortunately.

Packaging and Storage

Brown and Green glass are favoured for their ability to inhibit or reduce skunking of hops in beer that were added (and boiled) during the brew day. We use both, brown and clear glass bottles. Clear glass allows the beautiful visual characteristics of our stouts and fruited beers (or any other beers also made with little to no chance of skunking by way of little to no hops used during the brew day) to shine.



We don’t think clear glass will influence this beer’s potential to age gracefully, but good ageing practices should be routine for best experiences: Age bottles in a steady low temperature environment, away from strong odours, mould, sources of heat and light.



Although some of our beers will develop new characteristics over time, the connoisseur will recognise ageing as a process as more of slow flavour change (some fresh characteristics may mellow or fall away entirely in order for additional complexities or subtleties to reveal themselves).