What happens if I haven’t received my order?
Please check the answer to the question above - it takes 2-5 days to deliver to certain areas. If you are not based in any of the named areas and haven’t received your parcel within 24 hours of receiving a dispatch email or text message, or any other notification from the courier, please get in touch with us on email@example.com .
Do I have the option of selecting dedicated delivery day?
We don’t have that option on our website currently, but if you send us an email on firstname.lastname@example.org with a nominated day delivery, we will do our best to fulfil your request.
Is there a size guide available for your merchandise?
Yes, all sizing information is on each merchandise items page, below the option to select size and colour. Our sizing information is in centimetres. Please bare in mind that our sizing is quite well fitted and if you prefer a looser fit - size up.
Can I exchange my order?
Yes, we do offer exchanges to the merchandise items but not for beer. You must notify us on email@example.com with your order number and the item you would like to exchange or return. All the items must be unworn and in their original condition.
How do I return my order?
In terms of beer, if you have received a product that you believe is not up to standard or it has been damaged in transit, please get in touch with us on firstname.lastname@example.org and send photographic evidence and we will investigate internally. We can then follow up with either sending you a replacement or refunding for the you for the item.
If you are returning merchandise, please send it unworn, in its original packaging and with a copy of your Order Invoice, stating clearly whether you would like to return it or exchange it. Upon receiving the return we will issue a refund or send a replacement.
Any merchandise returns can be sent to the below address:
Cloudwater Online Shop Returns
How will you process my refund?
Cloudwater Brew Co
Piccadilly Trading Estate
Please get in touch via email email@example.com if you wish to receive a refund. Once we have received your merchandise return or processed your quality complaint, we will issue your refund for the cost of the item.
How much do you charge for delivery?
We currently only ship within the UK and the standard delivery charge is £5.95 for next day delivery. If your total order value is above £35, we offer free shipping.