Cloudwater Gold Leaf Branded Taster Glass
Please check the answer to the question above - it takes 2-5 days to deliver to certain areas. If you are not based in any of the named areas and haven’t received your parcel within 24 hours of receiving a dispatch email or text message, or any other notification from the courier, please get in touch with us on shop@cloudwaterbrew.co .
Do I have the option of selecting dedicated delivery day?We don’t have that option on our website currently, but if you send us an email on shop@cloudwaterbrew.co with a nominated day delivery, we will do our best to fulfil your request.
Is there a size guide available for your merchandise?Yes, all sizing information is on each merchandise items page, below the option to select size and colour. Our sizing information is in centimetres. Please bare in mind that our sizing is quite well fitted and if you prefer a looser fit - size up.
Can I exchange my order?
Yes, we do offer exchanges to the merchandise items but not for beer. You must notify us on shop@cloudwaterbrew.co with your order number and the item you would like to exchange or return. All the items must be unworn and in their original condition.
In terms of beer, if you have received a product that you believe is not up to standard or it has been damaged in transit, please get in touch with us on shop@cloudwaterbrew.co and send photographic evidence and we will investigate internally. We can then follow up with either sending you a replacement or refunding for the you for the item.
If you are returning merchandise, please send it unworn, in its original packaging and with a copy of your Order Invoice, stating clearly whether you would like to return it or exchange it. Upon receiving the return we will issue a refund or send a replacement.
Any merchandise returns can be sent to the below address:
Cloudwater Online Shop Returns
Cloudwater Brew Co
Unit 7-8
Piccadilly Trading Estate
Gidding Road
M1 2NP
Manchester
Please get in touch via email shop@cloudwaterbrew.co if you wish to receive a refund. Once we have received your merchandise return or processed your quality complaint, we will issue your refund for the cost of the item.
How much do you charge for delivery?We currently only ship within the UK and the standard delivery charge is £5.95 for next day delivery. If your total order value is above £35, we offer free shipping.