Hello customers!

Due to the increased demand on our online shop as a result of the COVID-19 outbreak and the lockdown we are experiencing in the UK, we are currently around 1 day behind in dispatching orders.

Please be assured we are working through the orders as quickly as possible. Thank you so much for your patience.

-

Dispatch Days

We dispatch all UK orders Monday to Thursday. For more details, see below:

Orders received:

Dispatch time:

from 9am on Monday until 9am on Tuesday

4pm on Tuesday

from 9am on Tuesday until 9am on Wednesday

4pm on Wednesday

from 9am on Wednesday until 9am on Thursday

4pm on Thursday

from 9am on Thursday until 9am on Monday

4pm on Monday

 

Please be advised, that due to high volume of orders during big releases the dispatch times might vary as we ship and pack all the orders in house with a limited capacity of staff. Please refer to your fulfilment notification email as a confirmation of dispatch. After your order has been dispatched, you will receive the tracking information from the courier where you can track your parcel's journey.

We will try our best to pack international orders so it would meet the same deadlines, but please refer to a dispatch confirmation email to calculate your shipping time.

Pre-Sales

Any additional items in your cart purchased with a pre-sold product will be dispatched together with the mentioned product. The only exceptions apply if the total value of ADDITIONALLY PURCHASED ITEMS is £35 or over in the UK. For example, 6 x IPA = £27 and would be dispatched together with the pre-sold products. 8 x IPA = £36 is over £35 and will be dispatched on the next shipping day.

Delivery Charges

All UK shipments have the standard delivery charge of £4.99 with UPS Standard service for next business day delivery by end of day. If your total order value is above £35, we offer free shipping. We also offer APC Overnight service in the UK, which you can choose at the check out. This service is currently priced at £6.70 and we do not offer free shipping on this service. APC Overnight offer a Liquid/Fragile service that is manually handled and delivered next business day by end of day.

For international deliveries, we currently only ship to Ireland, Germany, France, Netherlands, Belgium, Denmark, Spain and Italy. We don't offer free shipment outside of the UK. We use UPS Standard service for all our international orders. The delivery takes 3-5 business days after the orders have been dispatched. 

Please note that public holidays in destination countries and UK will affect your shipping times. 

The flat rate delivery price for orders are:

Ireland £16

Germany £18

France £18

Netherlands £16

Belgium £16

Denmark £20

Spain £20

Italy £20 (courier services currently suspended due to Covid-19 outbreak until further notice)

Public Holidays and Closing Times

Our normal working hours are Monday to Friday, 8AM - 5PM.

For all international orders, the cut-off time is December 16th at 9am, which will be dispatched the next day for delivery before Christmas.

Please note that public holidays in destination countries and UK will affect your shipping times. 

UK Bank Holidays 2020

  • Wednesday, 1 January: New Year's Day.

  • Friday, 10 April: Good Friday.

  • Monday, 13 April: Easter Monday.

  • Friday, 8 May: May Day Bank Holiday.

  • Monday, 25 May: Spring Bank Holiday..

  • Monday, 31 August: Summer Bank Holiday

  • Friday, 25 December: Christmas Day.

  • Monday, 28 December: Boxing Day.

Order Tracking

 

You will receive an email from the courier with the tracking details once your order has been dispatched. Depending on the courier service selected on your UK order, you will receive an email notification with your tracking details. All international shipments are carried out by UPS.

You can track your order with UPS in the link below or on their UPS Mobile App:

https://www.ups.com/track

If you have not been in the premises and you have received a note about your parcel being left at a UPS access point, please see the link below to track it's pick-up location:

https://www.ups.com/dropoff

You will need one of the following forms of identification when you collect your package at a UPS Access Point location: Present a government-issued photo ID, such as a driver's license, passport, or ID card with picture. The full name on the ID must match that of the package's Ship to label. Your parcel will be held up to 7 days.

You can track your either on APC Overnight website or using their APC App.

https://apc-overnight.com/receiving-a-parcel/tracking

Taxes and Other Charges

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

We try to keep any international surcharges to a minimum for the customer to have as smooth of a shopping experience as possible. However, any international orders may have unexpected local customs charges applied. It is the customers responsibility to clear any custom/tax costs, so please ensure you are happy to do so before placing your order. If you choose to refuse your delivery due to any additional fees, we reserve the right to deduct shipping and any other costs incurred before processing your refund after we have received your return.

These terms and conditions do not affect your statutory rights.

 

You have successfully subscribed!