England, Wales, Scotland & Northern Ireland

Orders placed by 12pm are shipped on the same day Monday - Thursday, with the exception of UK Bank Holidays.

Orders placed after 12pm are shipped on the next shipping day.

All orders in England, Wales and most of Scotland are shipped on a next-day service, although some parcels can take up to 3 working days to reach you during busy periods.

We ship all orders that contain glass with APC. We do have the option to ship orders with APC on Friday for delivery on Saturday. Please make sure to place your order before 12pm on Friday and select APC (fragile/liquid) Delivery as a delivery service if you wish to use this option. Unfortunately, this only applies to orders in England, Wales & most of Scotland. Any orders in Scottish Highlands or Northern Ireland will be dispatched on the Monday with UPS.

If you would like us to delay shipping, please include this in the notes section at the checkout, and email us to confirm.

International

WE ARE SUSPENDING INTERNATIONAL SHIPMENTS UNTIL FURTHER NOTICE.

We are very sorry to inform you that we are currently not able to ship outside of the UK.

Since the UK left the European Union, we have trialled a few courier services to continue shipping internationally. However, we have found that the delays and additional customs clearance fees were difficult to accurately estimate based on destination. On top of this, we have experienced delays of around 20-29 days for parcels to reach our customers.

Since we specialise in delivering fresh beer, this service contradicts the values that we hold for customer service and means our products will not be presented to you in the best possible way. Additionally to extreme delays, the local custom clearance fees for imported alcohol from the UK have proved to be higher than the retail value of the order.

We believe that until we can find a better resolution, we do not want this kind of service to be an extension of our brand/company.

Manchester Local Delivery

We are operating our cold-chain local delivery service 5 days a week, Monday to Friday.

Orders of £20 or more in eligible postcodes will qualify for this service.

Select “Local Delivery” prior to checkout, as opposed to the default “Nationwide & International” option. Then enter your full postcode to confirm you are in an area we can cold-chain deliver directly to.

You will then have the option to select your delivery date by picking the day you wish to receive delivery on the calendar. Delivery dates are available on a first come, first served basis, and some delivery dates may fill up quicker than others. If delivery slots are available, you can receive Same Day Delivery service if you order before 9am.

Shipping is free on all national orders that are £50 or more.

We ship most orders with UPS Standard Delivery. £4.99 is applied to the order if the total is less than £50.

For Northern Ireland customers, we use UPS as the delivery service, which is £12.50 for any orders under £60.

We also offer APC service, which we use for any shipments containing glass bottles. You can also choose this as a preferred delivery option at the checkout, even though your order does not contain glass bottles. This service is priced at £6.70. If your order contains glass and is over £50, we will ship it with APC with no additional charges.

Art prints are made to order and shipped separately with Royal Mail directly from the printers.

Please note that public holidays in your destination country will affect your shipping times.

You can view your order invoice by logging into your account on our webshop. Your tracking details will be added to your fulfilment confirmation email once it has been shipped, and the courier will send your tracking details to the email address provided on your order.

APC
You can track your order either on APC website. If you have included a mobile number on your order, you will also receive an email with your tracking details and a time window when you should be expecting your delivery.

UPS
UPS will send you an email with your tracking details.
You can track your order with UPS in the link here or on their UPS Mobile App

If you were not there when delivery was attempted, your parcel will be left at your nearest UPS Access Point for 7 days. Please see the link here to track its pick-up location

In order to collect your parcel from the UPS Access Point, you will need Government issued photo identification and the name must match the name on the shipping label.

If your parcel hasn’t been collected after 7 days, UPS will return it to us. We can ship it back out to you for an additional charge of £4.99.

To ensure your order reaches you in the best possible shape, your order may be split across 2 or more boxes if it contains a variety of different sized items.

We use 100% recyclable and biodegradable packaging materials to limit damages in transit. We use plant based void filling pellets & Hexcel wrap to protect your order.

The hexcel wrap and cardboard boxes can be recycled through household and retail paper bins in the UK.

The plant based void filling pellets are recommended to be recycled through composting, either at home or council waste, where it is recycled into food grade fertiliser for farming or into electricity at an anaerobic digestion plant to power homes and local communities.

Our delivery boxes are ergonomically designed to fit a wide range of containers. We use the following boxes:

24 x 440ml Can Box
12 x 440ml Can Box
12 x 375ml Bottle Box
6 x 750ml Bottle Box
You can contact us between 9am - 4pm, Monday to Friday.

Email: shop@cloudwaterbrew.co

Please note that public holidays will affect your shipping times and our customer services.

UK Bank Holidays 2022

Monday, 3 January - New Year's Day
Friday, 15 April - Good Friday
Monday, 18 April - Easter Monday
Monday, 2 May - Early May Bank Holiday
Thursday, 2 June - Spring Bank Holiday
Friday, 3 June - Platinum Jubilee Bank Holiday
Monday, 29 August - Summer Bank Holiday
Monday, 26 December - Boxing Day
Tuesday, 27 December - Christmas Day (substitute day)
As all orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We are looking into options how to reduce these costs for international customers, but cannot offer refunds for UK VAT at this stage, unfortunately.

We try to keep any international surcharges to a minimum for the customer to have as smooth of a shopping experience as possible. However, all international orders will have local customs charges applied when received into customs in the destination country.

All international parcels will be subject to customs clearance fees. The responsibility lies with the customer to cover any additional customs fees, so please bear that in mind before placing your order. After the order is placed and shipped, we will not accept returns due to failure of clearing these fees for refunds.

As a guidance, please see the table below what you might expect to be charged in your destination. Please be aware these prices will vary.






We are constantly monitoring any customs changes with our shipping partners and will keep updating our Terms & Conditions accordingly.

These terms and conditions do not affect your statutory rights.


Packaging and Storage

Brown and Green glass are favoured for their ability to inhibit or reduce skunking of hops in beer that were added (and boiled) during the brew day. We use both, brown and clear glass bottles. Clear glass allows the beautiful visual characteristics of our stouts and fruited beers (or any other beers also made with little to no chance of skunking by way of little to no hops used during the brew day) to shine.



We don’t think clear glass will influence this beer’s potential to age gracefully, but good ageing practices should be routine for best experiences: Age bottles in a steady low temperature environment, away from strong odours, mould, sources of heat and light.



Although some of our beers will develop new characteristics over time, the connoisseur will recognise ageing as a process as more of slow flavour change (some fresh characteristics may mellow or fall away entirely in order for additional complexities or subtleties to reveal themselves).

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