Shipping
England, Wales, Scotland & Northern Ireland
Orders placed by 8am are shipped on the same day Monday - Thursday, with the exception of UK Bank Holidays.
Orders placed after 8am are shipped on the next shipping day.
All orders in England, Wales and most of Scotland are shipped on a next-day service, although some parcels can take up to 3 working days to reach you during busy periods.
If you would like us to delay shipping, please include this in the notes section at the checkout, and email us to confirm.
During busy periods, we may delay processing your order by 1 business day. If you have an urgent deadline, please email us on shop@cloudwaterbrew.co and we will do our best to ship your order in time.
Manchester Local Deliveries
After a short hiatus we are once again able to offer cold-chain local deliveries, weekly on Fridays.
Local delivery is restricted to eligible post codes and a minimum spend of £20.
To check if your address qualifies for free local delivery, please select "Local Delivery" prior to checkout, then enter your full postcode.
Deliveries can be scheduled up to 2 weeks ahead and are available on a first come, first served basis, please note that some dates may fill up quicker than others.
Local delivery orders for Good Friday (7th April 2023) will be shipped on the day before, Thursday 6th April.
Flash Sale and other Promotions
Please allow up to 5 days for processing orders due increased demand, orders will be processed and shipped in chronological order.
Please note that courier delays are out of our control.
International Shipping
INTERNATIONAL SHIPMENTS ARE SUSPENDED UNTIL FURTHER NOTICE.
We are very sorry to inform you that we are currently not able to ship outside of the UK.
We ship most orders with APC Overnight Delivery. £5.99 is applied to the order if the total is less than £60.
For Northern Ireland customers, we use UPS as the delivery service, which is £12.50 for any orders under £60.
Art prints are made to order and shipped separately with Royal Mail directly from the printers.
Please note that public holidays in your destination country will affect your shipping times.
APC
You can track your order either on APC website. If you have included a mobile number on your order, you will also receive an email with your tracking details and a time window when you should be expecting your delivery.
UPS
UPS will send you an email with your tracking details.
You can track your order with UPS in the link here or track and manage your delivery preferences on their UPS My Choice Mobile App
If you were not there when delivery was attempted, your parcel will be left at your nearest UPS Access Point for 7 days. Please see the link here to track its pick-up location
In order to collect your parcel from the UPS Access Point, you will need Government issued photo identification and the name must match the name on the shipping label.
If your parcel hasn’t been collected after 7 days, UPS will return it to us. We can ship it back out to you for an additional charge of £4.99.
We use 100% recyclable and biodegradable packaging materials to limit damages in transit. We use plant based void filling pellets & Hexcel wrap to protect your order.
The hexcel wrap and cardboard boxes can be recycled through household and retail paper bins in the UK.
The plant based void filling pellets are recommended to be recycled through composting, either at home or council waste, where it is recycled into food grade fertiliser for farming or into electricity at an anaerobic digestion plant to power homes and local communities.
Our delivery boxes are ergonomically designed to fit a wide range of containers. We use the following boxes:
24 x 440ml Can Box
12 x 440ml Can Box
12 x 375ml Bottle Box
6 x 750ml Bottle Box
Email: shop@cloudwaterbrew.co
Please note that public holidays will affect your shipping times and our customer services.
UK Bank Holidays 2023
Monday, 2 January - New Year's Day
Friday, 7 April - Good Friday
Monday, 10 April - Easter Monday
Monday, 1 May - Early May Bank Holiday
Monday, 8 May - Bank Holiday for the coronation of King Charles III
Monday, 29 May - Spring Bank Holiday
Monday, 28 August - Summer Bank Holiday
Monday, 25 December - Christmas Day
Tuesday, 26 December - Boxing Day
Packaging and Storage
Brown and Green glass are favoured for their ability to inhibit or reduce skunking of hops in beer that were added (and boiled) during the brew day. We use both, brown and clear glass bottles. Clear glass allows the beautiful visual characteristics of our stouts and fruited beers (or any other beers also made with little to no chance of skunking by way of little to no hops used during the brew day) to shine.
We don’t think clear glass will influence this beer’s potential to age gracefully, but good ageing practices should be routine for best experiences: Age bottles in a steady low temperature environment, away from strong odours, mould, sources of heat and light.
Although some of our beers will develop new characteristics over time, the connoisseur will recognise ageing as a process as more of slow flavour change (some fresh characteristics may mellow or fall away entirely in order for additional complexities or subtleties to reveal themselves).
