The majority of orders from our shop are getting to their destinations within our usual shipping turnaround. However we are identifying certain areas where the couriers are experiencing delays which could affect some customers.

Currently, if you are in London, Leeds and Sheffield, there is a  small chance that your order may take 2-3 business days for delivery. Some Greater Manchester areas might experience slight delays as well, your order should get to you in 1-2 business days.

If you are based in Scotland in Aberdeen and in areas north of it, your order could take 2-3 business days for delivery.

We additionally have a few customers in Wales whose orders have taken up to 2 business days for delivery.

We ship nationally and internationally on Monday through Thursday, with the exception of UK Bank Holidays. Orders received before 9am will be dispatched that day. Any orders placed after 9am will be dispatched the following shipping day. Once your order has shipped, you will then receive a tracking code from your chosen courier. 

 Please refer to your fulfilment notification email as a confirmation of dispatch. After your order has been dispatched, you will receive the tracking information from the courier where you can track your parcel’s journey.

 

All UK shipments have the standard delivery charge of £4.99 with UPS Standard service. Most of the shipments will reach the customers the next business day, but the delivery might take 1-2 business days during extremely busy periods.

We also offer APC Overnight service in the UK, which you can choose at the check out. This service is currently priced at £6.70. APC Overnight offer a Liquid/Fragile service that is manually handled and delivered next business day by end of day.

If your total order value is above £40, we offer free shipping.

For international deliveries, we currently only ship to Ireland, Germany, France, Netherlands, Belgium, Denmark, Spain and Italy. We don't offer free shipment outside of the UK. We use UPS Standard service for all our international orders. The delivery takes 3-5 business days after the orders have been dispatched.

Please note that public holidays in destination countries and UK will affect your shipping times.

The flat rate delivery price for orders are:
Ireland £16
Germany £18
France £18
Netherlands £16
Belgium £16
Denmark £20
Spain £20
Italy £20
Channel Islands £25
Our normal working hours are Monday to Friday, 8AM - 5PM.

Please note that public holidays in destination countries and UK will affect your shipping times.

UK Bank Holidays 2020

Wednesday, 1 January: New Year's Day.
Friday, 10 April: Good Friday.
Monday, 13 April: Easter Monday.
Friday, 8 May: May Day Bank Holiday.
Monday, 25 May: Spring Bank Holiday.
Monday, 31 August: Summer Bank Holiday.
Friday, 25 December: Christmas Day.
Monday, 28 December: Boxing Day.
You will receive an email from the courier with the tracking details once your order has been dispatched. Depending on the courier service selected on your UK order, you will receive an email notification with your tracking details. All international shipments are carried out by UPS.

You can track your order with UPS in the link here or on their UPS Mobile App

If you have not been in the premises and you have received a note about your parcel being left at a UPS access point, please see the link here to track it's pick-up location

You will need one of the following forms of identification when you collect your package at a UPS Access Point location: Present a government-issued photo ID, such as a driver's license, passport, or ID card with picture. The full name on the ID must match that of the package's Ship to label. Your parcel will be held up to 7 days.

You can track your order either on APC Overnight website or using their APC App.
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country.

We try to keep any international surcharges to a minimum for the customer to have as smooth of a shopping experience as possible. However, any international orders may have unexpected local customs charges applied. It is the customer's responsibility to clear any custom/tax costs, so please ensure you are happy to do so before placing your order. This charge is not something we can waiver. If you choose to refuse your delivery due to any additional fees, we reserve the right to deduct shipping and any other costs incurred before processing your refund after we have received your return.

These terms and conditions do not affect your statutory rights.
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