We have had to suspend International shipments until further notice. We apologise for the inconvenience, and we hope to open up to even more countries soon.

National

Orders placed by 9am are shipped on the same day Monday - Thursday, with the exception of UK Bank Holidays.

Orders placed after 9am are shipped on the next shipping day.

All national orders are shipped on a next-day service, although some parcels can take up to 3 working days to reach you. 

We ship all orders that contain glass with APC Fragile/Liquid service. We do have the option to ship orders with APC on Friday for delivery on Saturday. Please make sure to place your order before 9am on Friday and select APC Fragile/Liquid as a delivery service if you wish to use this option.

If you would like us to delay shipping, please include this in the Notes section at the checkout, and email us to confirm.

Local Delivery

We are operating our cold-chain local delivery service 7 days a week.

If you have any queries regarding the shipping of your order, please email us at: shop@cloudwaterbrew.co

Shipping is free on all national orders that are £40 or more.

We ship most orders with UPS Standard Delivery. £4.99 is applied to the order if the total is less than £40.

We also offer APC Fragile/Liquid overnight service, which you can choose at the checkout. This service is priced at £6.70. If your order contains glass and is over £40, we will ship it with APC with no additional charges.

Art prints are made to order and shipped separately with Royal Mail directly from the printers.

Please note that public holidays in your destination country will affect your shipping times.

You can view your order invoice by logging into your account on our webshop. Your tracking details will be added to your invoice once it has been shipped, and the courier will send your tracking details to the email address on the order.

APC
You can track your order either on APC Overnight website or using their APC App.
If you have included a mobile number on your order, you will also receive a text with your tracking details.

UPS
UPS will send you an email with your tracking details.
You can track your order with UPS in the link here or on their UPS Mobile App

If you were not there when delivery was attempted, your parcel will be left at your nearest UPS Access Point for 7 days. Please see the link here to track its pick-up location

In order to collect your parcel from the UPS Access Point, you will need Government issued photo identification and the name must match the name on the shipping label.

If your parcel hasn’t been collected after 7 days, UPS will return it to us. We can ship it back out to you for an additional charge of £4.99.

To ensure your order reaches you in the best possible shape, your order may be split across 2 or more boxes if it contains a variety of different sized items.

We use 100% recyclable and biodegradable packaging materials to limit damages in transit. We use void filling pellets & Hexcel wrap to protect your order.

Our delivery boxes are ergonomically designed to fit a wide range of containers. We use the following boxes:

24 x 440ml Can Box
12 x 440ml Can Box
12 x 375ml Bottle Box
6 x 750ml Bottle Box
You can contact us between 9am - 4pm 7 days a week.

Telephone: +44161 302 5127

Email: shop@cloudwaterbrew.co

Please note that public holidays will affect your shipping times.

UK Bank Holidays 2021

Friday, 1 January - New Year's Day
Friday, 2 April - Good Friday
Monday, 5 April - Easter Monday
Monday, 3 May - Early May Bank Holiday
Monday, 31 May - Spring Bank Holiday
Monday, 30 August - Summer Bank Holiday
Monday, 27 December - Christmas Day (substitute day)
Tuesday, 28 December - Boxing Day (substitute day)
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country.

We try to keep any international surcharges to a minimum for the customer to have as smooth of a shopping experience as possible. However, any international orders may have unexpected local customs charges applied. It is the customer's responsibility to clear any custom/tax costs, so please ensure you are happy to do so before placing your order. This charge is not something we can waiver. If you choose to refuse your delivery due to any additional fees, we reserve the right to deduct shipping and any other costs incurred before processing your refund after we have received your return.

These terms and conditions do not affect your statutory rights.


Packaging and Storage

Brown and Green glass are favoured for their ability inhibit or reduce skunking of hops in beer that were added (and boiled) during the brew day. We use both, brown and clear glass bottles. Clear glass allows the beautiful visual characteristics of our stouts and fruited beers (or any other beers also made with little to no chance of skunking by way of little to no hops used during the brew day) to shine.



We don’t think clear glass will influence this beer’s potential to age gracefully, but good ageing practices should be routine for best experiences: Age bottles in a steady low temperature environment, away from strong odours, mould, sources of heat and light.



Although some of our beers will develop new characteristics over time, the connoisseur will recognise ageing as a process as more of slow flavour change (some fresh characteristics may mellow or fall away entirely in order for additional complexities or subtleties to reveal themselves).

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