Terms & Conditions
Age Restriction
You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
If you are buying alcohol for someone else the recipient also has to be 18 or older.
Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
Orders
If we are unable to fulfil the whole of your order for any reason, then we will email you with your options. If we haven't received a response by 9am the following day then we will ship your order and refund the difference.
Orders may be placed on hold for 2 weeks.
Subscription Products
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Payment - After your initial first payment, all further payments will be taken on the 1st of every month
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You can cancel or amend your subscription at any time via sending an email to shop@cloudwaterbrew.co
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Delivery - The boxes will be dispatched the 4th Monday of each month. First box will be shipped on the 21st of March
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Shipping - These packs are only available to ship in the UK including Isle of Man, Northern Ireland and the Channel Islands. Please expect 2 to 3 days shipping time to remote locations. Shipping costs are included and you will receive further email notifications regarding shipping and tracking once we dispatch your box. Please note that public holidays will affect your shipping times.
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If you live in our local delivery area, then we will send you your box via our local delivery service
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To make changes to the delivery address please send us an email to shop@cloudwaterbrew.co
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Returns and Damages - In case of delays or damages to your delivery, please get in touch via email at shop@cloudwaterbrew.co. We deal with claims, refunds and replacements on a case by case basis
Pre-Sale Items
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Any orders containing pre-sales item will be shipped from the designated date on the product page.
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If your order contains any additional items, this will not be shipped separately, all items in the same order will be shipped together at once.
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Any additional shipping requests will be charged at £4.99. We cannot confirm that any items on the same orders as the pre-sales items can be shipped separately, but will try to accommodate any special requests. Please email shop@cloudwaterbrew.co with your order number for any special requests.